Quarta Caffè may replace a product you received that is defective at the manufacturer’s discretion. The customer must notify us within 7 calendar days of receipt. The costs of returning the product to our headquarters are borne solely by you in the first place, and if it is proven that it is indeed defective, you receive a new product with all shipping costs (including the original) borne solely by us. On the received receipt, there are clear instructions on what to do if you wish to return a product. Please follow these simple instructions in order to be served as soon as possible.
– In the event of a wrong order by the customer, it would be wise to contact the customer by phone in order to replace the product. In this case the costs should be borne by the customer. We will not be able to accept returns on products that are not held in our stock, and come after a special order for the customer.
– In the event that due to the fault of Quarta Caffè or its supplier regarding a product that was sent and it does not suit you, please contact us IMMEDIATELY and DO NOT attempt to modify/change it as it will NOT be possible to return. Returns are only accepted in the original packaging and condition, even if Quarta Caffè made a mistake.
– If it was the store’s fault (eg wrong product or product in bad condition) the store will obviously be charged, otherwise if it is for another reason the customer will be charged.
If the choice of coffee you made did not satisfy you, we offer you a 20% discount on your next purchase. To “redeem”, email us with your order number and the new products you wish to receive. Optionally, more information about what you didn’t like about your first choice.
–In case of choosing the wrong size or wrong product by the customer, it is possible to return and resend the correct size with the costs borne by the customer.
– At Quarta Caffè we are sure of the best possible packaging of each order. However, until the parcel reaches you, the courier transport intervenes. BEFORE you pick up and sign, check the package you receive. ONLY if you see that the package has arrived in your hands damaged in one or more of the above points, you should sign “with reservation” under your signature, opening the package in front of the carrier. As soon as you see and demonstrate that the product has been damaged, you must immediately call the courier and report it. The courier will then inform you of the actions that can be taken. If you do NOT do this, you unfortunately lose any right to compensation etc.